Do you ship to..?
We ship worldwide with dhl express with the exception of the Russian federation, to which we do not ship.
What currency do you accept?
We accept payments in the following currencies: gbp / usd / euro / yen / hkd / aud / cad / chf / rub. Please note that we use set currencies depending on the shipping destination.
What payment methods do you accept?
We accept visa, mastercard, american express, maestro and jcb cards. You can also choose to pay with paypal.
Is it safe to use my credit card?
All pages on the store that ask for or display personal data, including your credit card information, are secured by 128-bit ssl (secure socket layer) encryption.
When will my account be charged for my order?If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has gone through.
If your card is not authorized, payment will be rejected, and you will get an email informing that an error occurred, and that your order hasn’t gone through.
If you’re charged for your order but cannot see it on your account, contact us and we will fix the issue.
What vat will you apply to my order?If you are buying goods for delivery to an eu address, we will charge italian vat, where applicable. Prices are already shown inclusive of vat for eu customers.
If you are buying goods for delivery to a non-eu address, italian vat is not applicable. Once you log in or pick your country with the “country” button, you will see prices without vat.
Can i order an item that is “sold out“?
Products listed as 'sold out' are no longer available for sale.
Can i amend or cancel my order after i have placed it?
as long as your order status is “payment accepted”, you can cancel or amend it. Once your order status changes to “processing”, you cannot cancel or amend your order.
Can i combine orders or add extra items to existing orders?
No, you should have your order canceled and refunded, and then make a new one for all the items you wish to buy.
Can you declare low values on invoices?
We are not allowed to declare low values on invoices, or to mark orders as gifts. We must declare the real value of products.
How do i know if my order has been shipped?
You will receive an email update as soon as we arrange the shipment of your order. a second email will follow a couple of hours after including the link to track your parcel.
I have received the wrong item/size, what can i do?
First of all, apologies about that. Please get in touch and we will do our best to fix the issue in the shortest time possible.
The item i've received has a flaw, what can i do?
Get in touch and provide some pictures of the flaw. We will be glad to offer an exchange or a refund.
Can I return an order?
Sure you can! Customers can open a return request within 14 days of the delivery date. Please check our "returns" section for more information.
Is there a time limit to return my items?
You should send your items back within 30 days upon opening a return request.
Have you received my return already?
You will receive an email update as soon as we process your return.
How long does it take to get my refund?
We generally process refunds within 2 business days upon arrival of returns. Please note that Paypal refunds are immediate, while card refunds can take up to 10 business days before showing up on your account, due to varying processing times among payment providers.
Is my personal information kept private?
Do you price adjust?
We don’t price adjust.
Do you price match?
No, most of our products are produced and distributed by us.
How do customer service works?Our customer service team works from monday to friday (holidays excluded) from 9:00am to 6:00pm. We do our best to manage all the requests submitted outside this time slot in the shortest time possible.
How do i know if products images on your website match the real products?
The main items features are shown online, on each product page. Images available on our site may not exactly correspond to the real items in terms of image and colors, due to the internet browser or monitor used.